Privacy policy

Last updated: 24 October 2026

1. Who We Are

Coopers Lawn & Garden Care is a sole-trader gardening business providing professional lawn care, garden maintenance, hedge cutting, garden tidy-ups and gutter cleaning services in Grimsby, Cleethorpes and surrounding areas.

We are responsible for handling personal information collected through our website, Facebook, Instagram and direct customer enquiries.

Contact details:

Email: cooperslawncaregy@gmail.com

Telephone: 07533 766382

2. Information We Collect

When you contact us or request a quotation, we may collect:

• Your full name
• Telephone number
• Email address
• Property address or postcode
• Details of the services you require
• Your preferred timescale for the work
• Relevant correspondence and booking information

We collect this information when you contact us directly, complete a website enquiry form or submit a Facebook or Instagram Instant Form.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and quotation requests
• Contact you about gardening or gutter cleaning services you have requested
• Arrange property visits and appointments
• Provide quotations and carry out agreed work
• Manage customer bookings, payments and records
• Meet applicable legal and accounting obligations

We will not automatically subscribe you to promotional emails or text messages simply because you have requested a quotation.

4. Our Lawful Basis for Processing Information

Under UK data protection law, we rely on the following lawful bases where applicable:

Contract and pre-contractual steps: To respond to quotation requests, arrange services and fulfil customer agreements.

Legal obligation: To maintain records required for tax, accounting and other legal purposes.

Legitimate interests: To manage customer communications, maintain appropriate business records and administer our services, where these interests are not overridden by individuals' rights.

Where consent is required for a particular activity, such as certain types of direct marketing, we will obtain it separately.

5. Facebook and Instagram Lead Forms

When you submit an enquiry through a Facebook or Instagram Instant Form, the information you provide is made available to Coopers Lawn & Garden Care through Meta's advertising services.

We use this information to respond to your enquiry, discuss your requirements and provide a quotation.

Meta also processes information according to its own privacy policies.

6. Sharing Your Information

We do not sell your personal information.

We may use trusted service providers, including website hosting, email, advertising and business administration services, to help operate our business.

Information may also be disclosed where required by law.

Where service providers process information outside the UK, appropriate data protection safeguards must apply.

7. How Long We Keep Your Information

Unsuccessful enquiries: We retain enquiry information for up to 12 months after our last contact, unless a longer period is necessary for a legitimate or legal reason.

Existing customers: We retain relevant customer information while services are ongoing and for as long as reasonably necessary afterwards.

Financial records: We retain accounting and tax records for the period required by applicable law.

When information is no longer required, we securely delete or anonymise it.

8. Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Access to customer information is restricted to those who need it for legitimate business purposes.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of your information
• Object to certain uses of your information
• Request restriction of processing
• Request transfer of information where applicable
• Withdraw consent where processing relies on consent

To make a request, email cooperslawncaregy@gmail.com.

You can also raise a concern with the Information Commissioner's Office (ICO) at https://ico.org.uk.

10. Website Cookies

Our website may use cookies or similar technologies for essential website functions and, where enabled, analytics or advertising.

Information about the cookies used and your available choices should be provided through our website's cookie settings or cookie notice.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements.

Any updated version will be published on our website with a revised date.